Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, schedule a service, make a purchase, contact us for support, or subscribe to our newsletter.

Personal Information

• Name, email address, phone number, and postal address
• Account credentials (username and password)
• Payment information (credit card numbers, billing address)
• Preferences and interests related to our services
• Service history and preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address, browser type, and operating system
• Pages viewed, links clicked, and time spent on pages
• Referring website addresses
• Mobile device identifiers and usage data

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our cleaning services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about services, updates, and promotional offers
• Monitor and analyze trends, usage, and activities in connection with our website
• Improve and optimize our website and services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience on our website

3. Sharing Your Information

We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with your consent or at your direction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls limiting who can view your information
• Secure server infrastructure with firewalls and monitoring
• Employee training on data protection practices
• Regular backups and data recovery procedures

However, no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct or update your personal information.
• Deletion: You may request that we delete your personal information.
• Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Objection: You may object to our processing of your personal information.
• Restriction: You may request that we restrict the processing of your personal information.

To exercise any of these rights, please contact us at [email protected] or +44 20 7946 0958. We will respond to your request in accordance with applicable law.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and other tracking technologies to collect information about your browsing activities on our website. Cookies are small data files stored on your device that help us improve our website and your experience.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly and cannot be switched off.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Enable the website to remember choices you make and provide enhanced, more personal features.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can control cookies through your browser settings. However, if you disable cookies, some features of our website may not function properly. For more information about cookies and how to manage them, please visit our Cookie Policy.

7. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will delete such information from our servers. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].

8. International Data Transfers

Your information, including personal data, may be transferred to, and processed in, countries other than your own. These countries may have data protection laws that are different from the laws of your country. We will take appropriate safeguards to ensure that your personal data receives the same level of protection as described in this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: