Terms of Service

1. Acceptance of Terms

By accessing and using the DustCare website (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at dustcare.company (the "Service") operated by DustCare ("us", "we", or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.

2. Description of Service

DustCare provides professional cleaning and maintenance services for residential and commercial properties. Our services include:

• Residential cleaning services
• Commercial and office cleaning
• Deep cleaning and sanitization
• Post-construction cleanup
• Move-in and move-out cleaning
• Regular maintenance cleaning programs

3. User Accounts and Registration

To access certain features of our Service, you may be required to create an account by providing accurate, complete, and current information. You are responsible for:

• Safeguarding the password and account activities
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.

4. Service Requests and Bookings

When you request our services, you agree to:

• Provide accurate and complete information about your property
• Ensure access to the property at scheduled times
• Remove or secure valuable items before service
• Pay applicable fees as agreed upon booking

Cancellation policy: We require at least 24 hours notice for cancellations to avoid charges. Emergency cancellations may be subject to additional fees at our discretion.

5. Payment Terms

Payment terms for our services include:

• Payment is due upon completion of service unless other arrangements are made
• We accept cash, major credit cards, and bank transfers
• For recurring services, payment is due on the scheduled service date
• Additional services not included in the original quote will incur extra charges

Returned payment fees and collection costs may be added to unpaid balances at our discretion.

6. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of DustCare and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

7. User-Generated Content

Our Service may allow you to post, link, store, share and otherwise make available certain information, text, graphics, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service.

You retain all of your rights to any Content you submit, post, or display on or through the Service and you are responsible for protecting those rights.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of information in accordance with our Privacy Policy.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Service Guarantees and Limitations

DustCare strives to provide high-quality cleaning services. However, we make the following guarantees and limitations:

• We guarantee customer satisfaction with our cleaning services
• We will return to re-clean any areas not meeting our quality standards
• We are fully insured for liability and property damage
• We are not responsible for damage to fragile, delicate, or improperly secured items
• Services may be affected by circumstances beyond our control (weather, access issues, etc.)

Claims for damage must be reported within 24 hours of service completion with photographic evidence.

10. Prohibited Uses

You may not use our Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

11. Limitation of Liability

In no event shall DustCare, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

While we maintain comprehensive insurance coverage, our total liability for any claims arising from our services shall not exceed the amount paid for the specific service that gave rise to the claim.

This limitation of liability applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise).

12. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service. We may also discontinue providing the Service, or add new or different terms and conditions for the Service at any time.

Upon termination, your right to use the Service will cease immediately. All provisions which by their nature should survive termination shall survive termination.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

If you do not agree to the new terms, please stop using the Service.

14. Governing Law

These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

16. Contact Information

17. Entire Agreement

These Terms constitute the entire agreement between you and DustCare regarding the use of our Service, superseding any prior agreements and communications. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.